When you shop at Goodrxtab.com, you place a certain level of trust in us — and we take that seriously. This page explains, in plain language, exactly what happens with your information from the moment you land on our website to long after your order has been delivered.
We believe privacy should be straightforward. So rather than hiding important details in complicated legal jargon, we have written this policy to be clear and easy to follow. If something is unclear or you have a question that this page does not answer, our support team is always available to help.
1. Information We Gather From You
Running a safe and dependable online pharmacy means we need certain details from you. Here is a breakdown of what we collect and why:
Details You Submit to Us
When you create an account or complete a purchase, you provide us with information such as your name, email address, phone number, home or delivery address, and date of birth. For payment, billing details are collected and processed entirely through secure, certified payment gateways — your card information is never stored directly on our servers.
If you contact us for support or send us a query, we keep a record of that communication so we can follow up properly.
Health and Medication Information
Because Goodrxtab is a pharmacy platform, some of the products you browse or purchase may relate to specific health needs. Where relevant, we may collect information about the type of treatment or medication category you are interested in. This is handled with strict confidentiality and used only where it directly supports your order or our regulatory obligations.
Data We Collect in the Background
Every time you visit our Site, certain technical information is captured automatically. This includes your IP address, the type of browser and device you are using, which pages you viewed, how long you spent on them, and any products you added to your cart. We also gather an approximate location based on your IP — primarily to route deliveries correctly and flag unusual account activity.
Data Received From Partners
We receive limited information from third parties who support our operations — such as payment processors confirming transaction outcomes, courier services updating delivery statuses, and analytics platforms reporting Site traffic patterns. This data is used only in the context of fulfilling your orders and improving our services.
2. Why We Use Your Information
Every piece of data we hold serves a specific purpose. We do not collect information speculatively or hold onto it longer than necessary. Here is what your data is used for:
- To confirm your identity and process payments when you place an order.
- To arrange delivery and keep you informed about your shipment’s status.
- To handle any cancellations, refund requests, or account queries you raise.
- To send you transactional messages directly related to your orders.
- To send promotional updates or offers — but only if you have explicitly signed up to receive them, and always with an easy way to stop.
- To identify unusual or suspicious activity that could indicate fraud or misuse.
- To understand how customers navigate the Site so we can fix problems and make improvements.
- To meet our obligations under pharmacy regulations and applicable data laws.
3. Who We Share It With
Your personal data is not for sale. We do not hand it to advertisers, data brokers, or any organisation looking to profit from it. Sharing only happens in these situations:
- Operational partners — companies we work with to run the business, such as payment processors, delivery services, and cloud hosting providers. All are contractually required to protect your data and use it only for the purpose we specify.
- Legal requirements — if a court order, government authority, or regulatory body requires us to disclose information, we are legally obligated to comply.
- Business changes — in the unlikely event that Goodrxtab undergoes a merger, acquisition, or restructuring, customer data may form part of the business assets involved. Affected users would be notified before any such transfer affects them.
- Your own authorisation — if you have specifically requested or approved a particular use of your data.
4. Text Message Communications
If you opt into SMS updates, we may send you order confirmations, delivery notifications, and occasionally, promotional messages. Your mobile number is used solely for this purpose and is never passed on to any third party for their own marketing use.
You are in full control. To stop receiving texts at any time, simply reply STOP to any message from us, and we will remove you from the list immediately.
5. Cookies on Our Website
Like most websites, Goodrxtab uses cookies — small text files stored on your device — to make the Site work properly and to understand how it is being used.
- Functional cookies keep your session active while you browse and ensure your cart is maintained.
- Performance cookies help us see which pages are popular and where users encounter difficulties, so we can make improvements.
- Advertising cookies are used to show you relevant ads, but only where you have given your permission.
You can adjust your cookie settings through your browser at any time. You can also use our cookie preferences banner when you first visit the Site. We respect browser-level Do Not Track signals where our systems support it.
6. Keeping Your Data Secure
We take a layered approach to data security:
- All information exchanged between your browser and our Site is encrypted via SSL.
- Payment data is handled through PCI DSS-compliant gateways that do not retain sensitive card details on our infrastructure.
- Access to personal data within our team is strictly limited based on role and necessity.
- Our systems are regularly reviewed and tested to identify and close security gaps.
No online platform can promise absolute protection from every threat. However, we are committed to continuous improvement and hold ourselves to a high standard when it comes to safeguarding your information.
7. How Long We Hold Your Data
We keep your data for as long as it is needed — no longer. For most order and account records, this means up to seven years in line with standard business and pharmaceutical record-keeping requirements. Marketing data is reviewed more frequently and cleared when no longer relevant. Health-related data follows the retention requirements set by applicable healthcare regulations. Once the retention period expires, data is securely deleted or anonymised.
8. Your Rights Over Your Data
You have genuine, enforceable rights when it comes to your personal information. These include:
- The right to access — you can ask us to provide a copy of the data we hold about you.
- The right to correct — if any information we have is wrong or outdated, you can ask us to fix it.
- The right to delete — you can request that we erase your data, subject to any legal obligations that require us to retain it.
- The right to object — you can ask us to stop using your data for certain purposes, including direct marketing.
- The right to portability — you can ask for your data in a structured, commonly used format so you can take it elsewhere.
- The right to withdraw consent — where we rely on your consent to process data, you can take that consent back at any time.
For California Residents: The California Consumer Privacy Act gives you additional rights, including the right to know what categories of personal information are collected about you, the right to request deletion, and the right to opt out of any sale of your data. We do not sell personal data. You will never be treated differently for exercising your privacy rights.
For UK Residents: Your rights are protected under the UK GDPR. You may also raise concerns with the Information Commissioner’s Office (ICO).
For Australian Residents: The Australian Privacy Principles apply to how we handle your data. You may direct complaints to us in the first instance, or to the Office of the Australian Information Commissioner (OAIC).
To exercise any of the above rights, please contact us using the details in Section 13. We aim to respond within 30 days.
9. Under-18s
Goodrxtab is built for adults. We do not knowingly collect or store data from anyone under the age of 18. If we discover that a minor’s information has been submitted through our Site, we will delete it without delay. If you believe a child has registered or placed an order, please notify us immediately.
10. Links to Other Websites
Our Site may occasionally link to external websites — for example, our payment provider’s portal or a partner service. Once you click through to another site, this Privacy Policy no longer applies. We have no control over how those sites handle your data, and we encourage you to check their own privacy policies before sharing any information.
11. Transfers Across Borders
Goodrxtab operates internationally, and your data may be stored or processed in a country different from your own. Wherever that happens, we put contractual safeguards in place to ensure your information receives the same level of protection it would in your home country.
12. Policy Updates
Our Privacy Policy may be revised from time to time to reflect changes in how we operate, updates to the law, or new services we introduce. When we make meaningful changes, the updated version will be posted here with a new effective date. We recommend checking back periodically. Continued use of the Site following an update means you are comfortable with the revised terms.
13. Get in Touch
Have a question about this policy or want to exercise one of your data rights? We would love to hear from you.
- Email: [email protected]
- Contact Form: Available on our website under the Contact page
We treat every privacy enquiry seriously and will respond as quickly as possible — always within the timeframes required by law.
