Last Updated: August 2026
GoodRxTab respects the privacy of visitors and customers who use our website and ordering support services.
This Privacy Policy explains the types of personal information we may collect, why we collect it, how it may be used and shared, how long it may be retained, and the choices or rights that may be available to you.
GoodRxTab is an independent medicine information and online ordering support platform.
Because some orders may involve prescription medicines, customers may provide personal, medical or prescription-related information during the ordering process. We recognise that this information can be sensitive and should be handled carefully.
By using GoodRxTab or submitting information through the website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
The information we collect depends on how you interact with GoodRxTab.
Personal and Contact Information
When you create an account, contact us or place an order, we may collect information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Date of birth
- Account information
- Order details
- Customer-support communications
Only information reasonably required for the relevant website, support or ordering function should be requested.
2. Health and Prescription Information
Where relevant to a medicine order, GoodRxTab may collect health or prescription-related information.
This may include:
- Prescription documents
- Doctor or prescriber name
- Doctor or prescriber contact information
- Current medications
- Known drug allergies
- Current treatments
- Medicine or treatment information associated with an order
- Additional information voluntarily provided in order notes
This information may be sensitive personal information.
It should only be provided where relevant to the ordering process.
GoodRxTab does not use information submitted through the checkout process to provide personalised medical diagnosis or to create a doctor-patient relationship.
For information about prescription requirements, please review our Medicine & Prescription Policy.
3. Prescription Uploads
Where a medicine requires prescription information, customers may be able or required to upload a prescription through the designated ordering process.
Prescription documents may contain personal and health information.
Prescription information may be used for purposes connected with:
- Reviewing applicable order requirements
- Checking whether required information has been submitted
- Processing an eligible medicine order
- Addressing questions relating to the order
- Meeting applicable record-keeping or legal requirements
Please do not upload another person’s prescription unless the ordering process expressly permits it and you are authorised to provide the relevant information.
Customers should not send prescription documents through public comments, reviews or other areas of the website that are not intended for sensitive information.
4. Order and Transaction Information
When you place an order, we may collect or generate information relating to that transaction, including:
- Products ordered
- Quantity
- Order value
- Order status
- Payment status
- Shipping information
- Refund or cancellation information
- Transaction or payment reference
- Customer-support history relating to the order
Payment information may be processed through third-party payment service providers depending on the payment method available.
Those providers may collect payment information directly from customers under their own privacy and security practices.
GoodRxTab may receive transaction confirmations or other payment-related information reasonably necessary to process and manage an order.
5. Information Collected Automatically
When you visit GoodRxTab, certain technical information may be collected automatically through the website, server logs, cookies or similar technologies.
Depending on the technologies in use, this may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring page
- Date and time of access
- Website interactions
- Shopping-cart activity
- Approximate location derived from technical information
- Cookie or similar identifiers
This information may be used for website operation, security, troubleshooting, analytics and service improvement.
For more information, please review our Cookie Policy.
6. Why We Use Personal Information
Depending on the circumstances, personal information may be used to:
- Operate and maintain the website
- Create and manage customer accounts
- Process eligible orders
- Review information associated with prescription requirements
- Process or confirm payments
- Arrange order dispatch and delivery
- Provide shipping and tracking information
- Respond to customer enquiries
- Handle cancellations, refunds or delivery issues
- Detect or prevent fraud, misuse or security incidents
- Maintain appropriate business and transaction records
- Improve website functionality
- Comply with applicable legal or regulatory requirements
- Establish, exercise or defend legal claims where necessary
We aim to use personal information only for purposes that are relevant to the reason it was collected or as otherwise permitted or required by applicable law.
7. Health Information and Marketing
Prescription information, allergies, current medication information and other health-related information should not be used for unrelated promotional marketing.
Marketing communications, where offered, should be based on an appropriate permission or other lawful basis where required.
Customers can unsubscribe from optional marketing communications using the method provided in the relevant message or by contacting us.
Transactional communications relating to an existing order may continue even if a customer opts out of promotional marketing.
8. Who We May Share Information With
GoodRxTab may share limited personal information with third parties where reasonably necessary to operate the website or process an eligible order.
Depending on the service being provided, these recipients may include:
- Payment service providers
- Shipping or delivery service providers
- Website hosting or infrastructure providers
- Customer-support service providers
- Technology and security service providers
- Professional advisers
- Relevant supply or fulfilment service providers where necessary for an order
- Government, regulatory, law-enforcement or judicial authorities where disclosure is legally required
Only information reasonably necessary for the relevant purpose should be shared.
Third parties may also process information under their own legal and privacy obligations.
GoodRxTab does not authorise third parties to use prescription or health information for their own unrelated marketing purposes.
9. Manufacturer Information and Customer Data
A manufacturer listed on GoodRxTab is not automatically provided with customer personal information merely because a customer views or orders a product associated with that manufacturer.
Manufacturer listings identify companies associated with products represented in our catalogue.
For more information about this distinction, please review our Manufacturers and Medicine Sourcing & Quality Information pages.
10. Cookies and Similar Technologies
GoodRxTab may use cookies and similar technologies to support functions such as:
- Website operation
- Shopping-cart functionality
- User preferences
- Security
- Website analytics
- Performance measurement
- Other functions disclosed through the website or cookie controls
Some cookies may be necessary for the website to function, while others may depend on user choices or consent where required.
The specific cookies and available controls are explained in our Cookie Policy.
11. Data Security
GoodRxTab takes reasonable steps intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include technical, administrative and access-control measures appropriate to the type of information being handled.
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own account credentials, devices and communications.
If you believe information associated with your GoodRxTab account or order may have been compromised, please Contact Us promptly.
12. How Long We Retain Information
GoodRxTab does not necessarily use the same retention period for every type of personal information.
Information may be retained for as long as reasonably necessary for purposes such as:
- Processing and supporting an order
- Maintaining transaction records
- Managing refunds, disputes or complaints
- Fraud prevention
- Meeting accounting or record-keeping obligations
- Complying with applicable legal requirements
- Establishing or defending legal claims
Prescription and health-related information should not be retained longer than reasonably necessary for the purposes for which it was collected, subject to applicable legal or record-keeping requirements.
When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled according to applicable retention practices.
13. International Processing and Transfers
GoodRxTab supports customers in eligible international destinations and may use service providers involved in website operation, payment processing, support or order fulfilment.
As a result, personal information may in some circumstances be processed or accessed outside the country where the customer is located.
Where applicable law requires safeguards for an international transfer of personal information, GoodRxTab will take appropriate steps intended to meet those requirements.
The privacy and data-protection rules that apply can differ depending on the customer, service provider and location involved.
14. Your Privacy Choices and Rights
Depending on the privacy law that applies to you and your relationship with GoodRxTab, you may have rights or choices concerning your personal information.
These may include the ability to request:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of information in qualifying circumstances
- Withdrawal of consent where processing is based on consent
- Restriction of certain processing
- Objection to certain uses
- Information about how personal information is used or disclosed
- A copy of certain information in an applicable format
- Opt-out from certain marketing communications
Some rights are subject to legal exceptions.
For example, GoodRxTab may need to retain certain transaction or other information even after receiving a deletion request where retention is legally required or reasonably necessary for an applicable legal purpose.
To submit a privacy request, please use the contact information provided below.
15. Identity Verification for Privacy Requests
Before providing, correcting or deleting personal information in response to a request, we may need to verify the identity of the person making the request.
This helps prevent personal or sensitive information from being disclosed to an unauthorised person.
We will aim to request only the information reasonably necessary to verify the request.
16. Privacy Complaints
If you believe your personal information has been handled incorrectly, please contact GoodRxTab with details of your concern.
We will review privacy complaints and respond as appropriate based on the circumstances and applicable requirements.
Depending on where you are located and which privacy laws apply, you may also have the right to raise a concern with an appropriate data-protection or privacy authority.
17. Children’s Privacy
GoodRxTab’s ordering services are intended for adults aged 18 and over.
We do not knowingly encourage minors to submit prescription, health or ordering information through the website.
If we become aware that information has been submitted by a minor in circumstances where it should not have been collected, we may take appropriate steps to restrict, delete or otherwise handle the information in accordance with applicable requirements.
If you believe a minor has submitted personal information through GoodRxTab, please contact us.
18. Third-Party Websites
GoodRxTab may contain links to websites or services operated by third parties.
This Privacy Policy applies to GoodRxTab and does not govern independent websites operated by other organisations.
Customers should review the privacy information provided by a third-party website before submitting personal or sensitive information directly to that service.
19. Business Changes
If GoodRxTab undergoes a business restructuring, merger, acquisition, sale or similar transaction, information associated with the business may be transferred as part of that transaction where permitted by applicable law.
Where required, appropriate notice or other safeguards will be provided.
20. Legal Disclosures
Personal information may be disclosed where reasonably necessary to:
- Comply with applicable law
- Respond to a valid legal process
- Respond to an authorised government or regulatory request
- Investigate fraud or misuse
- Protect legal rights
- Protect the safety or security of users, the website or others
GoodRxTab does not treat a general informal request as automatically requiring disclosure of sensitive personal information.
21. Changes to This Privacy Policy
We may update this Privacy Policy when our website, information-handling practices, service providers or applicable requirements change.
When material changes are made, the revised version should be published on this page with an updated revision date.
We encourage users to review this policy periodically.
22. Contact GoodRxTab About Privacy
For questions about this Privacy Policy or to submit a privacy request, contact:
Email: [email protected]
You may also use our Contact Us page.
When contacting us about privacy, please avoid sending unnecessary medical or prescription information through ordinary email unless it is specifically required for the matter being addressed.
Related GoodRxTab Policies
For additional information, please review: