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Terms And Conditions

Last Updated: August 2026

Welcome to GoodRxTab.

These Terms & Conditions govern your access to and use of goodrxtab.com, including the medicine information, product listings, ordering support, account features and other services available through the website.

GoodRxTab is an independent medicine information and online ordering support platform. GoodRxTab does not provide personalised medical diagnosis, issue prescriptions or replace consultation with an appropriately qualified healthcare professional.

By accessing the website, creating an account or submitting an order, you agree to these Terms & Conditions and the policies referred to in them.

If you do not agree with these Terms, please do not use the website or submit an order.

1. About GoodRxTab

GoodRxTab provides medicine and health-product information together with online ordering support for eligible products.

The website may provide information including:

  • Product or brand name
  • Active ingredient
  • Strength
  • Manufacturer
  • General medicine information
  • Prescription requirements
  • Product availability
  • Ordering and delivery information

GoodRxTab does not manufacture the medicines displayed on the website.

The appearance of a manufacturer or product on GoodRxTab does not automatically represent a direct partnership, sponsorship, endorsement, authorisation or exclusive distribution arrangement.

For more information, please review our About Us and Medicine Sourcing & Quality Information.

2. Who May Use GoodRxTab

GoodRxTab’s ordering services are intended for adults aged 18 years or older.

By submitting an order, you confirm that:

  • You are at least 18 years old.
  • The information you provide is accurate.
  • The medicine is intended for legitimate personal use.
  • You will provide valid prescription information where required.
  • You will not use the website to obtain medicines through false or altered documentation.
  • You will use medicines responsibly and seek appropriate professional medical advice.

GoodRxTab may decline or restrict an order where applicable eligibility requirements have not been satisfied.

3. Medicine Information Is Not Medical Advice

Medicine, product and health information available on GoodRxTab is provided for general informational and educational purposes.

Website information does not constitute:

  • A medical diagnosis
  • A prescription
  • Personalised medical advice
  • A treatment recommendation for a specific individual
  • Confirmation that a medicine is safe or appropriate for you
  • A substitute for consultation with a qualified healthcare professional

Medicine suitability can depend on medical history, allergies, other medicines, existing conditions and other individual factors.

Do not start, stop, combine or change the dosage of a medicine solely because of information published on GoodRxTab.

Please read our Medical Disclaimer.

4. Prescription Medicines

Some products available through GoodRxTab may require a valid prescription.

Where a prescription is required, you may be asked to provide prescription information or upload appropriate documentation during the ordering process.

Submitting a prescription does not guarantee that an order will be accepted or processed.

An order may be placed on hold, limited or declined where:

  • A required prescription has not been provided.
  • Prescription information is incomplete or unclear.
  • The prescription does not correspond with the product ordered.
  • Required information cannot appropriately be processed.
  • Additional information is reasonably required.
  • The product is otherwise ineligible for processing.

Customers must not submit fabricated, altered or another person’s prescription in circumstances where they are not authorised to do so.

Please review our Medicine & Prescription Policy.

5. Restricted and Controlled Medicines

Not every medicine is eligible for ordering through GoodRxTab.

Certain medicines may be restricted or unavailable because of their classification, prescription requirements, requested quantity, destination or other applicable requirements.

The existence of a product page does not guarantee that a product can be ordered or supplied.

GoodRxTab may refuse, restrict or cancel an order where the product cannot appropriately be processed.

Customers must not attempt to use multiple orders, false information, altered documentation or other methods to bypass applicable restrictions.

For further information, read our Restricted & Controlled Medicines Policy.

6. Product Information

We aim to present useful product information as accurately and clearly as reasonably possible.

However, product information may change over time.

Product pages may contain information relating to:

  • Active ingredient
  • Strength
  • Manufacturer
  • Dosage form
  • Packaging
  • General uses
  • Warnings
  • Prescription requirements
  • Availability

Customers should review the product selected before submitting an order.

If there is a material inconsistency or error in a listing, GoodRxTab may correct the information and, where relevant, contact the customer before continuing with an affected order.

7. Product Images and Packaging

Product images displayed on GoodRxTab are intended to help identify or illustrate products.

Actual packaging may differ from website images because of matters such as:

  • Manufacturer packaging changes
  • Product batches
  • Pack sizes
  • Market presentation
  • Updated labelling

A packaging difference does not automatically mean that a different medicine should be substituted.

The important product information, including active ingredient, strength and manufacturer, should be reviewed carefully.

If a delivered product materially differs from your confirmed order, please contact us before using it.

8. Manufacturer Information

GoodRxTab identifies manufacturers where relevant product information is available.

A manufacturer listing does not automatically mean that GoodRxTab:

  • Is owned by that manufacturer
  • Is an official manufacturer website
  • Has an exclusive distribution agreement
  • Purchases every product directly from that manufacturer
  • Is endorsed or sponsored by that manufacturer

Manufacturer and brand names remain the property of their respective owners.

Please review our Manufacturers directory for more information.

9. Placing an Order

Adding a product to your cart or completing checkout does not guarantee that the order will be accepted or fulfilled.

After submission, an order may require review for matters including:

  • Product availability
  • Prescription requirements
  • Product quantity
  • Customer information
  • Payment status
  • Destination eligibility
  • Shipping availability
  • Other applicable processing requirements

GoodRxTab may request additional information before an order proceeds.

An automated order confirmation confirms receipt of the order request; it should not be interpreted as medical approval or an unconditional guarantee of fulfilment.

10. Accuracy of Customer Information

You are responsible for providing accurate information during checkout and account use.

This includes, where relevant:

  • Name
  • Date of birth
  • Contact details
  • Shipping address
  • Prescription information
  • Health-related information requested during checkout
  • Product selection
  • Order quantity

Incorrect, incomplete or misleading information may delay or prevent processing.

Customers should promptly contact GoodRxTab if an important order detail needs correction.

11. Prices

Prices displayed on GoodRxTab may change from time to time.

The price shown when an order is submitted will generally be used for that order, subject to correction of obvious technical or pricing errors.

If a material pricing error is identified before fulfilment, GoodRxTab may contact the customer and provide an opportunity to confirm the corrected amount or cancel the affected item.

Any taxes, duties, shipping fees or other charges that apply should be presented or handled according to the relevant checkout, shipping or destination process.

12. Payment

Available payment options may vary.

Customers should use only payment instructions provided through or in connection with their GoodRxTab order.

Depending on the payment process, an order may remain pending until payment has been successfully confirmed.

Payment being received does not override prescription, product-eligibility or other order requirements.

If payment has been collected and an order or item is subsequently cancelled before fulfilment, any applicable refund will be handled according to our Refund & Returns Policy.

13. Order Acceptance and Refusal

GoodRxTab reserves the right to decline, cancel, limit or place an order on hold where reasonably necessary.

Examples may include:

  • Product unavailability
  • Missing prescription information
  • Restricted medicine
  • Unsupported destination
  • Requested quantity that cannot be processed
  • Suspected fraud
  • Material pricing or listing error
  • False or misleading customer information
  • Payment issue
  • Other applicable order requirements not being satisfied

Where payment has already been received, an applicable refund will be handled according to the relevant refund terms.

14. Order Cancellation

Customers wishing to cancel an order should contact GoodRxTab promptly.

Under our current policy, an order may generally be cancelled within 24 hours of placement, provided it has not already been dispatched.

Once an order has been dispatched, it can no longer be treated as an ordinary pre-dispatch cancellation.

Please review our Refund & Returns Policy for complete cancellation conditions.

15. Shipping and Delivery

GoodRxTab provides delivery support for eligible orders to selected international destinations.

Delivery availability may depend on:

  • Medicine
  • Prescription status
  • Quantity
  • Destination
  • Shipping availability
  • Applicable restrictions
  • Customs or border processing

Delivery times shown on the website are estimates rather than guaranteed arrival dates.

Where tracking information is available, it may be provided after dispatch.

For full information, please review our International Shipping, Delivery & Customs Information.

16. Customs and Destination Requirements

Requirements applying to medicine orders can differ by destination.

Customs, border, postal, health or other authorities may independently review international shipments.

GoodRxTab cannot guarantee:

  • Customs clearance
  • A fixed customs-processing time
  • Acceptance of every product by every destination
  • That every medicine displayed on the website can be delivered internationally

Where GoodRxTab becomes aware that an order cannot appropriately be processed for a destination, the order may be restricted or declined.

Customers must not provide false destination or shipping information to bypass an applicable restriction.

17. Delivery Delays

Delivery can occasionally be affected by circumstances outside GoodRxTab’s direct control, including:

  • Carrier delays
  • Customs processing
  • Public holidays
  • Weather disruption
  • Transport disruption
  • Incorrect address information
  • Destination-specific procedures

A delay does not automatically establish that a shipment has been lost or that an immediate refund is due.

Delayed and potentially lost shipments will be handled according to our International Shipping Information and Refund & Returns Policy.

18. Returns, Refunds and Replacements

Medicines cannot always be returned in the same way as ordinary consumer products because of safety, storage and product-integrity considerations.

Refund or replacement requests may be considered for qualifying circumstances such as:

  • Incorrect product received
  • Incorrect strength received
  • Materially damaged product
  • Expired product received
  • Confirmed missing item
  • Confirmed lost shipment
  • Other qualifying order-processing errors

Customers should normally report a qualifying delivered-product issue within 7 days of delivery in accordance with our current refund policy.

The complete rules are available in our Refund & Returns Policy.

Nothing in these Terms is intended to remove a consumer right that cannot lawfully be excluded.

19. Product Substitution

GoodRxTab should not automatically substitute a prescription medicine with a different active ingredient or materially different strength without appropriate authorisation.

Where the exact ordered product becomes unavailable, the customer may be contacted regarding available options.

Customers should consult a qualified healthcare professional when deciding whether an alternative medicine is appropriate.

20. Customer Accounts

Where account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials.

You should:

  • Use accurate account information.
  • Keep passwords or login credentials confidential.
  • Avoid allowing unauthorised persons to use your account.
  • Contact GoodRxTab if you believe your account has been compromised.

GoodRxTab may restrict or suspend access where there is reasonable concern regarding fraud, misuse or security.

21. Acceptable Use

You must not use GoodRxTab to:

  • Provide materially false information.
  • Submit fabricated or altered prescriptions.
  • Attempt to bypass product restrictions.
  • Obtain products for unlawful resale.
  • Interfere with website security or functionality.
  • Introduce malicious code.
  • Attempt unauthorised access to accounts, systems or data.
  • Scrape or reproduce website content in violation of applicable rights.
  • Impersonate another person.
  • Engage in fraudulent or abusive activity.

GoodRxTab may restrict website or account access where serious misuse is identified.

22. Customer Support

GoodRxTab provides non-clinical support for matters such as:

  • Product availability
  • Website use
  • Prescription submission
  • Order processing
  • Payments
  • Shipping
  • Tracking
  • Refund and cancellation requests

Customer support does not:

  • Diagnose illnesses
  • Issue prescriptions
  • Select an appropriate treatment for an individual
  • Determine personalised dosage
  • Replace consultation with a healthcare professional

For assistance, please Contact GoodRxTab.

23. Privacy and Health Information

Use of GoodRxTab may involve the submission of personal and, in some circumstances, health or prescription information.

How this information is collected, used, shared and retained is addressed in our Privacy Policy.

Customers should avoid submitting sensitive medical or prescription information through areas of the website that are not specifically intended to receive it.

Information about cookies and similar technologies is available in our Cookie Policy.

24. Intellectual Property

Unless otherwise stated, GoodRxTab owns or has rights to use the original website content, design elements and branding published on the website.

Third-party trademarks, product names and manufacturer names belong to their respective owners.

You may use website content for personal and non-commercial purposes where permitted.

You must not reproduce, republish, commercially exploit or misrepresent GoodRxTab’s original content in a manner that infringes applicable intellectual-property rights.

25. Third-Party Links and Services

GoodRxTab may use or link to third-party services, including services connected with payment, shipping, technology or external information.

A third party may operate under its own terms and privacy practices.

GoodRxTab is not responsible for independently operated third-party websites merely because a link to them appears on GoodRxTab.

Customers should review relevant third-party terms where appropriate.

26. Website Availability

We aim to keep GoodRxTab reasonably available but do not guarantee uninterrupted website access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Hosting or network issues
  • Security incidents
  • Updates
  • Events outside reasonable control

GoodRxTab may modify website functionality where reasonably necessary.

27. No Guarantee of Treatment Results

GoodRxTab does not guarantee that a medicine will produce a particular result for every individual.

Responses to medicines can vary.

Product information should therefore not be interpreted as a promise of cure, guaranteed effectiveness or individual treatment outcome.

Questions concerning the suitability or effectiveness of treatment for you should be discussed with an appropriately qualified healthcare professional.

28. Limitation of Liability

To the extent permitted by applicable law, GoodRxTab will not be responsible for indirect or consequential loss resulting solely from circumstances outside the reasonable scope of its obligations under these Terms.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms removes mandatory consumer rights or remedies that apply to a customer.

29. Customer Responsibility for Medicine Use

Customers must use medicines according to appropriate medical advice and applicable product instructions.

GoodRxTab is not a substitute for healthcare supervision.

Customers should seek professional advice concerning:

  • Appropriate medicine selection
  • Dosage
  • Drug interactions
  • Allergies
  • Pregnancy or breastfeeding
  • Existing medical conditions
  • Unexpected or serious side effects

GoodRxTab customer support should not be used for emergency medical assistance.

30. Fraud and Misuse

GoodRxTab may investigate or restrict activity reasonably suspected to involve:

  • Payment fraud
  • False prescription information
  • False refund claims
  • Account abuse
  • Attempts to bypass quantity or medicine restrictions
  • Unauthorised resale
  • Misuse of customer or website information

Where required by applicable law or valid legal process, relevant information may be provided to appropriate authorities.

31. Events Outside Reasonable Control

GoodRxTab may not be able to perform certain obligations on schedule where performance is materially affected by events outside reasonable control.

Examples may include:

  • Natural disasters
  • Severe weather
  • Transport disruption
  • Postal or carrier interruption
  • Government action
  • Customs restrictions
  • Widespread technology or network failure
  • Labour disruption
  • Other comparable events

Where such an event affects an order, GoodRxTab will aim to provide reasonable information about available next steps.

32. Changes to Products or Services

GoodRxTab may add, remove or update products, website features and ordering options.

The existence of a product listing does not guarantee permanent availability.

Changes affecting an existing paid order will be handled according to the circumstances and applicable policies.

33. Changes to These Terms

GoodRxTab may update these Terms & Conditions when website operations, policies or applicable requirements change.

The updated Terms will be published on this page with a revised Last Updated date.

Changes will apply as permitted by applicable law and should not be used to retrospectively remove rights that already apply to an existing order.

34. Governing Law and Mandatory Consumer Rights

These Terms are intended to operate subject to applicable laws and mandatory consumer protections.

Where a mandatory law gives a customer rights that cannot legally be waived or restricted by contract, those rights will continue to apply notwithstanding anything inconsistent in these Terms.

Any governing-law or dispute-jurisdiction clause should be interpreted subject to mandatory rights that may apply to the customer or transaction.

35. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by applicable law.

36. No Waiver

A delay or failure by GoodRxTab to enforce a provision of these Terms does not automatically constitute a permanent waiver of that provision.

37. Entire Agreement

These Terms, together with the policies expressly referred to in them, form the terms governing use of the relevant GoodRxTab services.

Important policies include:

38. Contact Us

Questions about these Terms, an order or website use can be directed to:

Email: [email protected]

You can also use our Contact Us